Location : US-NY-Ft. Drum
Job ID: 2015-39762
Residency Status : U.S. Citizenship Required
Clearance : Secret
Overview:
Vencore is a proven provider of information
solutions, engineering and analytics for the U.S. Government. With more
than 40 years of experience working in the defense, civilian and
intelligence communities, Vencore designs, develops
and delivers high
impact, mission-critical services and solutions to overcome its
customers most complex problems.
Headquartered
in Chantilly, Virginia, Vencore employs 4,800 engineers, analysts, IT
specialists and other professionals who strive to be the best at
everything they do.
Responsibilities:
Summary: The Contract Field Technician (CFT)
will serve as a member of the Logistics Services Department in support
of Customer and Software Support to Fielded Units/Facilities/Locations
of the ULLS-A(E) Standard Army Maintenance Information System (STAMIS).
Experience in Customer/Software Support would not likely be fully
transferrable unless there was considerable additional experience within
the Aerospace and Defense community. The CFT must demonstrate
excellent skills in communication, both orally and writing; must be
proficient in SQL, MS Windows, MS Office, and ULLS-A(E). These skills
must also include experience with the Capability Maturity Model (CMM)
and/or Capability Maturity Model Integration (CMMI) and the ISO
9001:2000 standard. CONUS and OCONUS based CFT’s not in the AOR will
support operations based on a 40-hour work week. OCONUS based CFT’s
will support operations based on an 84-hour work week. This position
may require extensive travel and international deployments, to include,
but not limited to Iraq, Afghanistan, Kuwait, Germany, Korea, and
Honduras. The current location for this position is at the Ft Drum, NY
Reset Facility.
Essential Duties and Responsibilities include, but not limited to; the CFT:
- Shall provide highly responsive operations and user maintenance support services for the purpose of identifying, documenting, and implementing proper repeatable processes and procedures to operate, sustain, and manage ULLS-A(E).
- Assist customers in validation of aircraft historical records and logbooks being implemented into ULLS-A(E) for accuracy.
- Communicate rapidly and accurately with USA, Government, and Contract Approved Personnel regarding software application issues and provide instructions to correct.
- Maintain Government approved forms and records pertaining to ULLS-A(E).
- Provide remote and on-site briefings and/or training on procedures, roles and responsibilities to USA, Government, and Contract Approved personnel for ULLS-A(E).
- Provide systems maintenance which includes data management and recovery of ULLS-A(E) data as required.
- Provide installation of ULLS-A(E) related software and hardware.
- Provide functional and technical support for ULLS-A(E) STAMIS to include, but not limited to: LogBook, Quality Control, Production Control, BackShops, PTLS/PTWS, Supply, AMATS, Information Technology, SQL, Microsoft O/S and applications.
- Reformat and implement all applicable STAMIS, including laptops and servers.
- Provide User training after system upgrades.
- Provide Government Furnished Information (GFI) (i.e. operations and user maintenance reports).
- Provide data conversion from paper documents into electronic format.
- Provide rapid O&UM assistance to USA, Government, and Contract Approved personnel.
- Coordinate recurring database submission requirements and quality questions as necessary.
- Provide logistical support for ULLS-A(E) hardware and software.
- Operate independently as a Subject Matter Expert in remote locations to assist customers with ULLS-A(E) issues.
- During Government approved travel, the CFT shall remain in an on-call status and provide rapid O&UM assistance to USA, Government, and Contract Approved personnel.
- Provide input on proposed manual revisions.
- Review issues with the program as reported through Remedy Help Desk and the Westar/QNA ETR System.
- Attend meetings and provide input to improve the program.
- Be knowledgeable and adhere to Westar Employee Handbook, Policies, and SOP’s.
- Complete other assigned tasks.
Supervisory Responsibilities: This position includes supervisory responsibilities.
Qualifications:
To
perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.
Security
Requirements: Employee will be required to obtain and maintain a
secret level security clearance while performing duties under this
contract.
Education and/or Experience:
- Bachelor’s degree from an accredited college in Aviation Maintenance, Information Systems Engineering, Computer Science, Engineering, Business, or other related Field plus 10 years Aviation Maintenance Experience or HS/GED plus 20 years Aviation Maintenance experience (Sr/Lead). Bachelor’s Degree plus 5-10 years of Aviation Maintenance or HS/GED plus 13-18 years Aviation Maintenance experience (Journyman).
- AA degree plus 3 years Aviation Maintenance experience or HS/GED plus 7 years Aviation Maintenance experience (Intermediate)
- Experience is required in writing technical reports and providing presentations and demonstrations.
- Knowledge and understanding of Army Aviation maintenance principles and Army Maintenance Management System – Aviation (TAMMS-A).
- Ability to intelligently converse with all levels of customers.
Language
Skills: Ability to read, analyze, and interpret government
regulations. Ability to speak effectively, create reports, and write
correspondence that is clear and well organized in the English
language.
Mathematical
Skills: Ability to use basic mathematical concepts such as addition,
subtraction, multiplication, and division. Ability to apply concepts
such as fractions, percentages, ratios, discounts, and proportions to
practical situations.
Reasoning
Ability: Ability to define problems, collect data, establish facts, and
draw valid conclusions. Ability to interpret an extensive variety of
technical instructions in mathematical or diagram form and deal with
several abstract and concrete variables.
Computer
Skills: Thorough understanding of basic computer operations. Must
possess a working knowledge of MS Windows, Office, Excel, Power Point,
Adobe, and Database Management.
Physical
Demands: While performing the duties of this job, the employee
requires normal manual dexterity, speech, and hearing. The employee
must occasionally lift and/or move up to 35 pounds. Specific vision
abilities required by this job require frequent use of a computer
monitor. Employee must be medically cleared for deployments.
Work
Environment: Extensive travel may be required. Work is accomplished
in a moderately clean office environment with adequate environmental
(heating/cooling) control. The noise level in the work environment may
occasionally be moderate due to noises associated with computer
equipment, telephones, and environmental control systems. Deployed
personnel living conditions will be established by the customer and may
be in hazardous duty locations in support of the War Fighters.
Position Title of Supervisor: Information Systems Training Specialist-Senior / AOR Manager
This
is to acknowledge that the supervisor has discussed this position
description with me and that I understand the duties of the position.
Vencore is an AA/EEO Employer – Minorities/Women/Veterans/Disabled
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